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Information Services
Residents

To contact the City of Gloucester's Information Services Department, please use the Contact Us form.

Employee Resources

Contacting the Help Desk:

City Employees - which include all departments except Police, Fire, and the Schools - have the City’s Information Services Department at their disposal for any issue related to their computer, phone, mobile device, or any other technology managed by the Information Services Department.

  • Help Desk hours are from 8:00 AM to 4:00 PM
  • Help Desk website: http://support.gloucester-ma.gov
  • Help Desk Phone Number: 978-325-5250
  • Users are encouraged to always use the Help Desk System for reporting issues

The Information Services Department is the the first point of contact for the Fire Department. The Information Services Department also provides support for email accounts to the Police Department.

Email Portal:

City Email can be access from any web browser by visiting http://www.gmail.com/

If you have a mobile device that you would like connected to City email, please submit a request using the Help Desk.
      


 

News Flash
IMPORTANT NOTICE REGARDING APPLIANCE COLLECTION FOR JULY
Due to the Fourth of July holiday falling on the first Thursday of July,the City's monthly appliance collection will be July 11, 2019. Stickers must be purchased by noon time on July 10.
Ward 1 Community Meeting & East Gloucester Elementary School Building Project Update
Ward 1 City Councilor Scott Memhard is pleased to host a Ward 1 Community Meeting and Update on the East Gloucester Elementary School Building Project on Monday, June 17, 2019 from 6:00 p.m. to 8:00 p.m. in the City Hall Kryouz Auditorium, 9 Dale Avenue Read on...

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