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CodeRED System
Seconds Count in an Emergency!
The City of Gloucester has instituted the CodeRED Emergency Notification System - an ultra high-speed telephone communication service for emergency notifications. This system allows us to telephone all or targeted areas of the City in case of an emergency situation that requires immediate action (such as a boil-water notice, missing child or evacuation notices). The system is capable of dialing 60,000 phone numbers per hour. It then delivers a pre-recorded message describing the situations to a live person or an answering machine in the affected area possibly including instructions requiring action on the part of the recipient. Once the situation is remedied, another call will be placed to the area signaling that the issue has been addressed and that normal activities can be resumed.

Are You in the Database?
CodeRED is a geographical based system where street addresses are needed to select the telephone numbers that will receive emergency notification calls.  Public databases have been used to collect telephone numbers for existing Gloucester home and businesses (within the City limits) and have been placed into the CodeRED database. However, sometimes the public databases contain outdated information, thus no one should automatically assume his or her telephone number is included. All individuals and businesses should register, especially if you have an unlisted phone number, have changed your phone number or address within the last year, or you use a cellular phone as your home phone.

How Do I Register?
The following information is required to add a telephone number into the "CodeRED" database: first and last name; address (physical address, no P.O. boxes); city; state; Zip Code; and primary phone number. A primary phone number is most likely the identified home phone number. An alternate phone number, such as a mobile phone, can also be entered and both the primary and alternate line will be contacted in the event of an emergency. The system works with cellular phones but requires a Gloucester street address.  When entering information, please fill out all of the screens because the newest data entered will replace the old data.

For those who are hearing impaired, the Internet update offers a TDD ONLY option for tone delivery of emergency messages. Messages delivered to phone numbers marked TDD will only be delivered in a TDD/TTY format. Residents without Internet access may visit the Sawyer Library to use a computer.

CLICK HERE TO REGISTER


This system will only be used for emergency purposes.

Examples of times when the CodeRED system could be utilized: drinking water contamination, utility outage, evacuation notice & route, missing person, fires or floods, bomb threat, hostage situation, chemical spill or gas leak, and other emergency incidents where rapid and accurate notification is essential for life safety.


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