Go To Search
Click to Home
Information Services

To contact the City of Gloucester's Information Services Department, please use the Contact Us form.

Employee Resources

Contacting the Help Desk:

City Employees - which include all departments except Police, Fire, and the Schools - have the City’s Information Services Department at their disposal for any issue related to their computer, phone, mobile device, or any other technology managed by the Information Services Department.

  • Help Desk hours are from 8:00 AM to 4:00 PM
  • Help Desk website: http://support.gloucester-ma.gov
  • Help Desk Phone Number: 978-325-5250
  • Users are encouraged to always use the Help Desk System for reporting issues

The Information Services Department is the the first point of contact for the Fire Department. The Information Services Department also provides support for email accounts to the Police Department.

Email Portal:

City Email can be access from any web browser by visiting http://www.gmail.com/

If you have a mobile device that you would like connected to City email, please submit a request using the Help Desk.


News Flash
Ward 1 Meeting on September 30, 2019
Ward 1 Meeting on City-wide & Ward concerns to be held Monday, September 30, 2019 at 6:30 p.m. at the Gloucester Stage Company, 261 East Main Street Read on...
2019 HarborWalk Summer Cinema Series
Mayor Sefatia Romeo Theken announced today the City of Gloucester will once again host the HarborWalk Summer Cinema. The free family outdoor movie nights are set to begin on Wednesday, July 24 with the screening of “Dumbo.” Read on...

Home     Contact Us     Documents     Pay Bills     Departments     Translate     Sitemap     Accessibility     Employment     Copyright     Powered by CivicPlus