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Information Services

To contact the City of Gloucester's Information Services Department, please use the Contact Us form.

Employee Resources

Contacting the Help Desk:

City Employees - which include all departments except Police, Fire, and the Schools - have the City’s Information Services Department at their disposal for any issue related to their computer, phone, mobile device, or any other technology managed by the Information Services Department.

  • Help Desk hours are from 8:00 AM to 4:00 PM
  • Help Desk website: http://support.gloucester-ma.gov
  • Help Desk Phone Number: 978-325-5250
  • Users are encouraged to always use the Help Desk System for reporting issues

The Information Services Department is the the first point of contact for the Fire Department. The Information Services Department also provides support for email accounts to the Police Department.

Email Portal:

City Email can be access from any web browser by visiting http://www.gmail.com/

If you have a mobile device that you would like connected to City email, please submit a request using the Help Desk.


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The Blackburn Industrial Park Sewerage Conveyance Upgrades project began on Harrison Avenue Tuesday 2/20/18 and is expected to continue over the next few weeks. The contractor on the project is Defelice Corp. Read on...
National Grid - Gas Main Replacement - 58-118 Washington Street
National Grid is committed to safely and reliably delivering energy to our community. That’s why they are replacing the natural gas main at 58 to 118 Washington St., Gloucester, MA. As part of this project, they will also replace the natural gas Read on...

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