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Information Services
Residents

To contact the City of Gloucester's Information Services Department, please use the Contact Us form.

Employee Resources

Contacting the Help Desk:

City Employees - which include all departments except Police, Fire, and the Schools - have the City’s Information Services Department at their disposal for any issue related to their computer, phone, mobile device, or any other technology managed by the Information Services Department.

  • Help Desk hours are from 8:00 AM to 4:00 PM
  • Help Desk website: http://support.gloucester-ma.gov
  • Help Desk Phone Number: 978-325-5250
  • Users are encouraged to always use the Help Desk System for reporting issues

The Information Services Department is the the first point of contact for the Fire Department. The Information Services Department also provides support for email accounts to the Police Department.

Email Portal:

City Email can be access from any web browser by visiting http://www.gmail.com/

If you have a mobile device that you would like connected to City email, please submit a request using the Help Desk.
      


 

News Flash
Online Payments Portal - Unavailable until Noon on Tuesday 4/24
The Online Payment Portal will be unavailable until noon on Tuesday, April 24th. This will mean the ability to make real estate, personal property, and utility payments online will not be available until noon on Tuesday. Read on...
2018 BEACH STICKERS
The City is now accepting mail-in applications for beach stickers for the 2018 season. Applications are available for download by clicking here. Read on...

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