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Posted on: September 25, 2019

City of Gloucester Launching New, Redesigned Utility Bill

Mayor Sefatia Romeo Theken today announced that residents and businesses will notice a change to their utility bills later this month as the City of Gloucester launches a new billing layout.

The new billing layout is a result of the City completing the transition to new utility billing software. This will be the first quarterly bill to be presented in the new format. The redesigned utility bills create a more customer friendly design with the important aspects of customer’s bills available and easy to view.

Mayor Romeo Theken said, “Our top priority is delivering first-rate customer service and ensuring our customers stay informed about their accounts. The new bill has a clean design that makes it easier for customers to find important information about their bills and usage activity.”

The transition took a bit longer than anticipated resulting in this bill being issued slightly later than the normal billing date. The quarterly consumption period covered by the bill however remains the same as in past years, April 1, 2019 to July 2, 2019. Bills are due October 28, 2019.

John Dunn, Chief Financial Officer, said, “This was a complicated project and required considerable effort on the part of a small number of staff from IT, Treasurer/Collector and DPW departments to complete it. We hope that all utility customers find the bills to be informative and easier to read than the previous format.”

Payments can be made in person at the City Collector’s Office at Gloucester City Hall, by mail or on-line, by visiting the Online Services page, www.gloucester-ma.gov/payments. The enhanced on-line portal is now available on all web browsers and payments are free by e-check or a small surcharge is added to pay by credit card.

For those with a balance due prior to June 30, 2019, there is no balance forward on the new bills. The City will be issuing demand bills in early November 2019 under the old billing software. Instructions and directions related to paying old balances and new balances will be posted on the City’s website on the Online Services page.

Questions regarding meter reading, usage or service should be directed to the Department of Public Works at 978-325-5600. Questions regarding utility payments should be directed to the Collector’s Office at 978-281-9735.

This is one of the final steps in Munis integration which has been a four year project to modernize the City’s financial systems. The implementation of various Munis financial software modules has continued to make budget and finance reporting and billing more transparent. This final transition included months of collaboration between the Department of Public Works, Treasurer/Collector’s Office and Information Technology to transfer account information, test for quality assurance and prepare for distribution.

The next bill will be mailed out on or about November 28, 2019 and bills thereafter will be produced on the regular historic cycle.

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