City Operations Information

City Operations Information During COVID-19 

All Municipal Buildings - including City Hall, City Hall Annex, Gloucester Public Schools, the Rose Baker Senior Center, the Lyceum & Sawyer Free Library, Department of Public Works Administrative Offices, Cape Ann Veterans Services Office, Talbot Rink and Newell Stadium will remain closed until further notice. 

During this time City offices will be minimally staffed to provide core municipal services. Departments will continue to be available by phone and email to respond to inquiries, manage on-line requests and in some instances arrange for pick-up of materials/documents.  If there is an unavoidable need to conduct business in person with a City department, individuals can call the respective department in advance to schedule an appointment.  There are drop boxes at City Hall (Warren Street entrance) and City Hall Annex for the public to drop off pertinent documents.  These drop boxes will be emptied and all documents will be time stamped daily.  The City is only accepting personal checks or money orders in the drop box.  Please no cash payments.  


  • Dog licenses:  The deadline to renew or register for a dog license has been extended from April 30, 2020 to May 29, 2020.  No penalties will be charged until June 1, 2020.  For online registration, registration by mail, or fee information please visit Dog Licenses
  • Property Tax:  The due date for property tax payments has been extended from May 1, 2020 to June 1, 2020. This new due date will also apply for applications for exemption and deferral, which were previously due April 1. 

A City department/staff directory can be found by visiting the Staff Directory.

Residents may conduct many transactions online.  Visit the City’s website to:

  • Pay Motor Vehicle and/or Boat Excise Tax
  • Pay Parking Tickets
  • Pay Personal Property Tax
  • Pay Real Estate Tax
  • Pay Water / Sewer Bills
  • License your dog
  • Building permits
  • Report a community issue via SeeClickFix

The Gloucester Police and Fire Departments are restricting access to their stations/lobbies.  For emergencies please call 911. For police non-emergencies please call (978) 283-1212 and for fire non-emergencies please call (978) 325-5300.

Trash and recycling pick up services remain on schedule.

DepartmentDepartment Status
Mayor’s OfficeClosed to the Public
AssessorsClosed to the Public
Auditors Closed to the Public
City ClerkBy appointment only
City CouncilClosed to the Public
Collector’s WindowsClosed to the Public
Community DevelopmentClosed to the Public0
Council On AgingSenior Center closed to Public 
Department of Public WorksClosed to the Public
Department of Veterans ServicesClosed to the Public
HarbormasterClosed to the Public
Health DepartmentBy appointment only 
Information ServicesClosed to the Public 
Inspectional ServicesBy appointment only 
Law DepartmentClosed to the Public
PersonnelClosed to the Public
Purchasing DepartmentClosed to the Public
Treasurer’s DepartmentClosed to the Public

*Beginning on Thursday, March 26th City Departments will close at 4 pm rather than 6:30 pm.